Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sisu_active@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sisu_active@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Item/s must be unused, unwashed and in impeccable condition.
Garments with distinct odors, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.
Tags must still be attached.
Undergarments and socks cannot be returned for hygiene reasons.
Items that are on sale cannot be returned. Items part of our Please double check your sizing as no credit note will be issued in exchange for these items.
Items which are outside of our 10 days return period cannot be returned. If you have any further queries, please contact our team.
All items are thoroughly inspected before any action is taken. If the item being returned does not comply with our standards as mentioned above, the customer will be contacted.
Gift cards are not eligible for returns or refunds.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.